RobertOHarris
Level 1

If eSignature fails authentication, does the reminder allow the client to try again?

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IntuitEric
Employee
Employee

If the taxpayer fails to login, they can retry at a later time via the original email.

The reminder sends a new email to the taxpayer, reminding them that they still have a pending request.

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Shawncam
Level 1

If spouse failed to authenticate, does this mean the taxpayer can't esign?

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IntuitEric
Employee
Employee

Both the taxpayer and spouse need to sign the return before efiling.

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