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So yesterday afternoon, client letters completely disappeared for us. This is on a network install. Disappeared across all years of Proseries, and there isn't even the option to restore them.
Tool hub didn't fix.
Anyone else have this happen? Help!?!
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Okay, got it. I tried the tool hub first, but should have tried the update repair first.
"Tools - Repair Updates" from the start menu cleared it up. Apparently, since it occurred to my machine, the admin, it took out the entire office's client letters.
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My letters have been working properly. Not your answer but suggestion for future. I modify all of my 1040 letters (don't use business letters, find it better to use Word), but I make a copy of my letters from the "Common" folder of ProWinxx to a folder in My Documents so that there is a backup each year of what I've done.
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Thanks! As I was searching all the different rabbit holes to fix this before I found the right one; I saw someone else who had done something similar. That is downright brilliant instead of me changing the standard letter every single year for individuals, partnerships, etc., etc.
I will have to do that. Thanks again!
