Phone: (843) 689-3009

https://www.carolinait.com/

Reference my name and they fixed this for me. I can't remember the name of the tech I talked with on the phone that fixed this. He is different from the tech that usually comes to my office if needed.

The tech connected to my computer and fixed it. I believe I posted more detail far earlier in this thread. Having that info in front of you may help them get to it fairly quick.

Good luck.