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I cannot open any of my ProSeries Tax products (current or prior years). I enter my user name and password, and the sign in screen spins indefinitely. I have tried clearing cache, updating drivers, cleaning computer trackers, turning off internet. Nothing works. Are there other suggestions?
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Make sure you dont have a Windows update that is sitting waiting to install......if a computer reboot doesnt change anything, try using the ProSeries Tool Hub, its got some repair and fix options, it should be in your Windows Programs menu
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Yes, restart, updates, shut down, all tried NONE of the ProSeries products will launch.
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I do not have that (Pro Series Tool Hub)- was not found where you indicated, though I saw the Pro Series folder.
No pending updates - I already checked that.
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Try to download it here
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Thank you all for your helpful suggestions. While they were not solutions, they allowed me to FIND the solutions, which had to do with my login credentials. Once I changed both the login credentials and my password, everything worked. I still don't know what the problem was, but the all the programs work!
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Just a thought -- I had issues with not having enough RAM to handle opening two years of PS and QBs. No problem last year - but it was this year. My IT guy installed another 16GB.