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I' trying to log into Pro Series Basic, will get verification code, then a crash report. It worked yesterday. I cannot get the program to open. All windows updates are current. All pro series updates have been done. I followed troubleshooter and went to the update file and deleted updates, did a restart, still crashed. I did get a message that said App launcher is incompatible.
Has anyone else been experiencing this? I'm stumped.
I installed program onto computer I used last year, worked for one day, now I am getting crash reports on it now.
One is windows 10 and one is windows 11
Thanks!
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You might try the PS Tool Hub
but question win 10 and win 11 errors? Did you upgrade to win 11? Sounds like your computer (or PS) is confused.
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I called ProSeries support. After hours on the phone, still not able to open. I used windows 10 last year on old computer. Bought a new computer with windows 11. Installed 2022. Worked for one week. Then continuous crash notices when trying to log in. Installed 2022 on old computer. Worked one day, now all I get is crash notices on this one now. Hired IT guy, cannot get program to open on either computer. Installed ToolHub. Will see where this takes me.