I have now discovered two Form 1040s that were eFiled at Austin that are not recorded as filed when the taxpayer's account on eServices is accessed.  I have the Form 9325 providing date return was accepted and the Submission ID.  

Is this a problem at the IRS or Intuit?  Doesn't seem at Intuit since I have the Form 9325.

Attempts to reach the IRS by phone have been unsuccessful.  I have written a letter to IRS on one of the returns, but, of course, no response.  

Any ideas how to pursue this?  Does Intuit have additional resources that in fact confirm the returns are received by the IRS?