Business taxpayer get error message when accessing to Intuit Link S Corp Tax Organizer. Error "Hmm ... we couldn't find any requests."

Although I recreated and resent the tax organizer several times, and the taxpayer tried from different computers and browsers (also using incognito window), still not working . . . same error. I checked Intuit Link on my end and the current and prior tax organizer are there.

In short, taxpayer can log in but the tax organizer is missing. Any idea?