My client did exactly what that letter said to do, but she did have to get her daughter to help her. Don't know what you're going to do though with your situation, since they don't have anything like you said. Amish do have  very well-mannered Children and Families, very well-mannered ..... client did receive the refund though the next day or so, so some of us here were thinking that she was going to receive it anyways. Maybe you might want to wait a little bit to see what happens. Just my opinion.