I just purchased ProSeries Basic 2021 and I am totally new to this product. I did the download, and when I opened the software, a box comes up saying: If you already purchased ProSeries, enter your in...

Richard_A · ‎05-29-2022

code are pre-printed below. The License option is highlighted, so I click on License. Then the message responds: "ProSeries failed to license. You may have installed the wrong edition of ProSeries." This makes no sense as I did not make a choice of what get downloaded. I do not yet have EFIN credentials. Is the lack of EFIN credentials causing this problem?

GodFather · ‎05-30-2022

Lack of having an EFIN may be a cause to the problem. To be sure, I think a call to customer support may be in order. Good luck.