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Is anyone having the error code (25625) when attempting to open the 2020 or 2021 product,
I am on a server based network.
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I'm not on a network, but I haven't had any issues opening up either year today.
Slava Ukraini!
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Hi @Olympus Tax , have you tried refreshing updates? Also, are you having issues with any other years?
If you do and you still run into the issue, can you email the file C:\ProWin21\32bit\logs\proseries.txt to proseries_engineering@intuit.com?
Please include your username in the email somewhere so we know it's you.
Regards,
Matt
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Hello Matt,
The problem only occurs with 20 and 21, Have refreshed updates, ran a new install and same problem exists.
Sent you an Email yesterday afternoon.
David
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Hello Matt,
I sent you the text file you requested but haven't heard back on a solution?
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Hi @Olympus Tax , I replied some days ago asking for some more info but seems like that got lost.
- Can you share a screenshot of the issue you're seeing or describe the issue more verbosely? I took at your log files, and I see that the login screen is coming up. What happens after that?
- Have you tried signing in with different accounts?
- Can you also send us the file, <PS installation>/32bit/logs/ADG.log ?