These are the replies I receive for my suggestions as well as that I'm Level 2 and not close to Level 15.

I don't even know what these Levels represent, or how you go up in levels

Instead of trying to talk to Intuit, find a wishing well and throw a couple of copper coated coins down —— you will have better luck that way than talking to Intuit. 

Guess Intuit doesn't care about our input afterall.