"Why hasn't Intuit fixed it from LAST YEAR, Intuit was aware of the problem LAST YEAR 2020 taxes."

YOU are the only one that has mentioned this issue, so it has to be how you have your system set up or what you are doing. Sofar you haven't given any information about anything that might point to the issue.

If someone from Intuit helped you last year, you need to call support again and have them review their account notes from last year when you had the same problem. FWIW this doesnt sound like a "PS Basic" issue, but a PS file management issue on YOUR computer.