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I was away for a week and in that time no one used my Windows PC where ProSeries has been since 2018.
I've already tried to reinstall, full reinstall (change ProWin21 with -old), turn off Antivirus, and made sure Windows updates were up to date.
Internet connection is fine as I can login here, all usual websites are fine.
Only thing I can think of is my EFIN because I had to re apply here with IRS letter so just did that and waiting to see that be actioned. But that shouldn't disallow the program to start loading, right?
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No the EFIN shouldnt cause this.
@Intuit_hieu any suggestions where to go next with this problem?.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Just to add I did do 30 min with support level 1 but they insisted this can be caused by only 2 things:
1. Windows not updated (pending update)
2. Antivirus
During the call I turned off antivirus and made sure no pending updates for Windows.
I am running Windows 11 but have been since 2021 and thru tax season this year, however.
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♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Yes, the 22H2 Win 11 was the culprit. I rolled back to earlier version and ProSeries 2021 and 2020 are functional again.
The update happened while I was away, but the PC was on autoupdate.
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Maybe you installed something and it gave you an error.
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Looks like the errors occurred at the proconnect.intuit.com server which happens sometimes, I understand that it is very hard to control every error, so I would like to suggest a tool that can help fix all the website errors very quickly. I am speaking about the https://linko.app/. I used it for all my websites and it is a very useful thing, it checks your website for errors 24/7 and reports if something is wrong so you can fix it very rapidly.