Client received IRS letter asking her to verify identity in order to receive 2021 refund. Per client, letter gave her a few options: either online, via telephone, or in person. Client said she went online, and first she said she had to register and get password. Then she provided copy of her driver's license. Then she provided a selfie picture which they apparently compared to the license. They asked for her filing status and her pin, efile pin I believe. Everything went okay, and they said it may take nine weeks to process the refund. She received the refund the next day in her bank account. Hope this helps. Just my opinion.