I have filed two (2) requests for my client's refund of her tax preparation fees because Pro Series basic calculated the child tax credit incorrectly.  The IRS took away $1,500.00 of her refund because of the error.  I know exactly where the error occured because I calculated the CTC by hand and I can prove that the software's calculation was wrong.  I have not received a respose to either request for refund as of this date and it has been weeks since I submitted the forms.  How do I get their attention to this matter? Go on social media and post my complaint for the world to see that Intuit doesn't care about their customers or the integrity of their software???