This is marked solved by updating software versions but for me, update Return with QuickBooks Data is grey even with the versions matching.  After several hours with pro-series on-line support, I figured the issue myself. It seems to be obscure and due to a recent (2021?) change.  Looks like each time you open the return from home base, one needs t explicitly authorize it to import from QB.  This is done by going to QB File -> Utils -> Export menu and choosing "Balances to proseries tax 2021".  Then switch screen to Proseries and continue from there.  It took me several days to figure this out!  Hope this helps others