When you find where to complain, please let me know!  We are new clients this year with ProSeries, and this issue is not acceptable.  I have had 5 separate phone calls with Proseries over the last 2 days trying to find some help.  It was frustrating dealing with customer support when I felt they knew as much about the program as I did.  One person suggested I delete the state return, then I had to show her how to do it.  When that didn't work, she suggested I remove the SOFTWARE!!  Sorry, that is just not an option for me at this point.