As silly as this sounds, we switching software after this tax season for a number of reasons but the #1 one is that we're losing HOURS of productivity to the impossible CAPTCHAs needed to log in to ProSeries after every break, start of every day, etc.  We have timed it.  Over 10 mins per professional per day - sometimes as much as 30 with multiple logins to get in!!!  There is no reason for this much security to log into a product that isn't even housed online.  This is all just the verification of the users license and it's RIDICULOUS!