jesmithjr86
Level 3
03-05-2022
08:24 AM
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I am using esignature this year for the first time. Having issues with the first 2 clients and tried using this feature with. The first client there is a taxpayer and spouse on the return. I requested esignature and it only asked me for one email address. I used the taxpayers email address. When the taxpayer received the email and attempted to complete the doc sign it wanted a signature for the spouse also. So confused.
The second client is the first clients daughter. It kicked an email back to me authentication failed with no explanation why.
Any guidance or help resolving these two esignature issues would be greatly appreciated.
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