After spending hours on the phone with time we don't have, I finally requested to get this issue escalated to another person and surprisingly, someone did in fact call back that actually knew what she was doing.  She instructed me to go the the "Prowin21" folder, under "Forms", there is an "1120" folder that she told me to delete about 9 files starting with "ce" I believe and once I deleted those files, everything was normal.  Not sure why I had to go over this issue with 4 different personnel in support before I finally got a qualified person.  One person actually advised to uninstall ProSeries and re-install from the 2020 ProSeries updater, after already completing hundreds of returns.  I would recommend speaking with someone first before deleting any files in the "Forms", "1120" folder.