What entry on the tax return prompted this message - a W2 for the client ?

you are no answering my question. you keep repeating the information that the IRS SENT ME, THE PROBLEM IS THAT THERE IS NO PLACE TO ENTER THE REQUIRE  INFORMATION. THE PROGRAM SHOW THAT EVEREY IS CORRECT. BUT THAT'S NOT TRUE, BECAUSE THE DATE IS RTEQUIERE AND FIND NO PLACE TO ENTER IT. THE MOST BE A N ISSUE WITH YOUR PROGRAM. IF I CAN NOT SOLVE HE PROBLEM , YOUR PROGAM IS USELESS TO ME.THIS COSTUMER IS VERY IMPORTANT TO ME. IF YOU CAN NOT COME UP WITH THE RIGHT ANSWER, I WILL HAVE TO CANCEL YOUR PROGRAM AND REQUEST A REFUND OF MY MONEY.

This is not customer service.  This is a forum for users to help each other.

You are yelling at the wrong people.