It's not a wolf pack. It's a group of co-workers around a virtual water cooler, and no one here works for Intuit unless you see Intuit as part of their username or user tag. Everyone that mistakes this for "support" has done exactly what Intuit hoped for = eliminated the expectation that there would be paid end user support unless you can show there is a problem with the programming. And even then, well, you've seen how well that goes...