I spent about 2 hours on the phone with Intuit Friday afternoon about the issue.  They transferred me to at least 10 different people and I got hung up on 2 or 3 times also.  My goal was for them to report the bug up the ladder to the software engineers, but I'm not sure if they actually understood that or not.  I've used proseries since 1999 and it is terrible how the customer service has gone from really good to almost useless over this time period.