kaitlincpa
Level 3
02-07-2022
08:35 AM
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I called support and she had me run a full update (too awhile). still didn't work so agent mentioned i may need to install/reinstall the software. i waited over the weekend and when I went to efile again the pop up error didn't come back and it now works. she also mentioned something about my windows updates so call support and they will walk you through.