DOH!

"*All hours listed are in Pacific Time and all hours are subject to change without notice."

And there it is. IRonMaN, TaxGuyBill, and Just-Lisa-Now-... sorry for wasting your time. BTW, IRonMaN, after I saw your post, I called in, spoke to someone immediately, got transferred to Application Support who picked up immediately, they confirmed the issue and reported it to Development. So, that's that. (May actually have been my shortest call to support - EVER!)

So, back to work! Hope you all have an amazing day! Thanks for your time and replies!