"We used to (in the olden days) have a list of Intuit employees we could tag for these issues. Maybe updating/providing that list would be a good move?"

We used to have that in the lounge back when the lounge had quite a few more people lounging there.  Intuit folks seem to come and go quite a bit here.  I'm not sure which employees decided to leave or which employees Intuit decided to relocate to their Siberia office.  But I do know, I don't really know who is who in the Intuit help department here.