It is now day 8 and I still cannot print or e-file returns!!! I have the Choice 200 bundle but cannot get the authorized number of returns to populate. It shows I have zero returns remaining. I have spent 6 hours on the phone with customer support and spoken with 9 different reps. My case has been escalated twice. I have not received a call from customer service yet which I'm told is customary with escalated cases. I am so frustrated I want to scream! I am falling further behind by the day and am getting numerous phone calls for clients looking for their returns!

I need to talk to someone over the whole support area who will have the pull to get my case resolved!