Welcome to ProSeries.  Their program for this year is the worst yet and there has been some really bad ones.  I am twenty year plus user but this year will be the end.  Why pay $4K plus for a program that is never ready or fully functional.

Their general MO is to let you think the problem is the IRS, State agencies, and/or your machine.  They never stand up and admit it's there lack of preparation or problem.