@lmaar2  -  "...I did expect responses to be thought through for all eventualities".
Well then you should contact support (where they HAVE to help), not expect volunteers to read your mind.  Answers can only be as good as the info provided in the question.  
Look at how many helpful answers Dave HAS provided and get off his case.
It's generally not the best idea to attack the regulars when you've just joined the party.