Unable to backup and restore to a new PC. Selected all clients -> back up -> restore and it shows "has no (year) individual detail"

cgalloway · ‎12-07-2019

Unable to backup from an old PC and restore to a new PC. Selected all clients on old pc-> client -> back up -> to USB Drive. On new PC -> client -> restore -> selected the folder on the USB drive and it shows "has no (year) individual detail"

I am using Lacerte 2015-2018

George4Tacks · ‎12-07-2019

My typical installation is X:\\Lacerte\YYtax\idata so I think you should probably be trying to restore from E:\\Lacerte\YYtax\idata

Use Browse when you try to restore. (Key part is the idata)

Here's wishing you many Happy Returns

abctax55 · ‎12-07-2019

That's the correct process...

So try it again? Or, try just one or two clients to see if it'll work?

And, make sure the flash is functional?

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