Wow!  You have just taught me something about lacerte I was not aware of in all the years I have been e-filing returns.  I figured out that once you go through the steps you indicate above the client will then have e-file complete status.  The interesting thing is that I have never printed client acceptance letters in all the years I have been e-filing.  We have only printed the e-file activity reports once a client's federal and state returns have been accepted and we do so by clicking on the icon on the tool bar.  So I still have no idea why only 6 of our clients would have e-file complete if I am the only one who processes the e-files and I only print the activity reports.  I guess I will just chalk it up to a fluke.  I appreciate your time.