Mine works. You need to either call Support or msg Lacerte through the software ("Tools "menu>"Communications">"Service Requests / Lacerte Email")

Just checking, are you a new Lacerte customer? When I joined in 2017, my 2016 software that Support imported all my Drake data into had Lacerte in "demo" mode, and I recall some issues with that, later trying to either e-file a late return or proforma.  If you're new and haven't filed in 2022 Lacerte, that may be your issue.