larrygrussell1
Level 3
09-27-2023
02:36 PM
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Thanks for your input DatabaseRobert!
Yes I tried all of the following (none worked).
1. Exit and restart Lacerte
2. Change from Individual to SCorp and back
3. Complete a WebInstall / force - Lacerte Tool Hub
4. Complete a Component reinstall - Lacerte Tool Hub
5. Insure that at the main client screen that, Views = All Clients and also that no Filter was applied.
6. Update eSignature Status
7. eSignature Dashboard - Insure no filter applied
8. Call Lacerte Help for eSignature. They were clueless.
NONE OF THE ABOVE WORKED.
HERE IS WHAT FINALLY WORKED:
Void eSignature. The Voided eSignature immediately appeared on the eSignature Dashboard.
Request a new eSignature. The new eSignature immediately appeared on the eSignature Dashboard.