2 cents:

Expensive fees that I pay to add value and produce a better product for my clients.  Lacerte is a partner for me. Like a partner they fail, they could do better many times and they help often.

I choose the option with 200 tax returns even though I do about 150 returns.

I dislike Intuit's ethics.

I dislike their failure to understand their California clients and I'd Intuit to spin off their California module into a unit or different product that is better for us.

CCH ProSystem is a great product but more expensive.

I don't itemize the software as it would undermine my value proposition.  I don't charge by the hour.