Thanks for the feedback @TaxGuyBill @abctax55 

Welcome to the community, @st We can pass on feedback about your support experience. For your issue at hand, please provide additional information onto this thread so others can help troubleshoot and/or the Intuit staff can pass onto the appropriate team. Screenshots and detailed descriptions will supplement information you gave over the phone, especially if you shared your file with an agent already, this helps us find the root cause of any potential program hiccup.