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@Intuitjhaze wrote:

  I focused on what I could do at the moment and ensured that @st  personal information was removed from the community for the public to see

 

. @sjrcpa had already asked him "What is your issue?" so I attempted to wait for more information.

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We are grateful that you removed that information. 

If you were just another user, that would be fine to not respond at all to the OP's question and just wait for a response.  However, as an employee, the lack of comment about the OP's question comes off very badly.  This forum is for customer support, so if an employee makes a comment on a thread, they need to be thinking about customer support and how their response affects that customer.  Even just a brief 'when you respond about what the problem is, hopefully we'll be able to give you some assistance' would go a long way.