@abctax55 @TaxGuyBill definitely not my intention to come off as a jerk.  I focused on what I could do at the moment and ensured that @st  personal information was removed from the community for the public to see. @sjrcpa had already asked him "What is your issue?" so I attempted to wait for more information.

While we wait for a response, i'll do some digging on my end and share this with the team for further investigation.