@Intuitjhaze  Are you intentionally being a jerk?  While you are doing your moderating duties, Abc was pointing out that your response did absolutely nothing for helping with the OP's original problem.  

Do you realize that when an Intuit employee responds to a customer's post and doesn't even address the poster's problem, it can really upset the OP and it reflects really badly on Intuit and its employees?  It shows that Intuit doesn't give a 💩 about its customers.