This has been one of the worst experience we have experienced with Lacerte since we have been with them over several decades.  I spent an hour and half of the phone and got not help, no guidance, or any answers.  I got told that the program developers messed up and that we should send them a survey.  That is insane!  We cant even talk to the developers but they are reasonable for the error according to Lacerte.  No one at Lacerte will tell us who the developers are even though when we write our large check to Lacerte they seem to cash it with no problem even though they don't have any control or information on the developers program that their name is on.  Please call me as soon as possible, as I am not happy with this product and its lack of help in fixing a problem in the program.

Derek W. Gerstner