JasonAtIntuit
Employee
Employee
Hi @IntuitAlicia I answered in the other part of this post, but if unlocking and then doing a "Update Client Database" is not fixing the group select, it's possible that the issue is the database itself and a database repair may be in order. Also just as a sanity check, make sure the form you're looking to filter by is actually showing in bold on the forms tab for those clients. I've found the "forms in use" part of the database can be out-of-sync with a locked client if data is changed in a client and then locked before it's reprocessed.
0 Cheers