So I have been waiting for weeks on the Oklahoma form 511-EIC and contacting lacerte on a continuous basis asking when the form would be ready and each time it was coming soon.  The last time I contacted them it would be out within the week.  I called again this morning to find out that Lacerte is NOT going to release the form and told that I would have to manually prepare the form and attach it as a PDF.  ARE YOU KIDDING ME?????  This is unbelievable customer service from Lacerte.  I have about 20 clients that have been waiting for 3 weeks on this form to be completed and we were cussed out by a client this morning over this.  

I have been a Lacerte customer for over 20 years and may have to switch software companies.  Poor, poor customer service!!!!!!!