1. You are welcome

2.  I tried to produce estimates and couldn't.

3.  When the software doesn't help...aaargghhh.

4.  I wonder if the software didn't allow a Q4 estimate because you were trying to do it on January 16.  And although it was still one day prior to the due date, the software programmers didn't account for MLK day.

5. It isn't worth calling because they won't know.