"Her investment company" is referring to the company her 401K is held in?

When and how much was the nondeductible IRA contribution made? 

$20K taxable distribution from what type of account? Your statement says it was from a 401k. Was it a Roth 401k?

Have you shown the IRA basis in Screen 24?

You can look at this search for some help https://proconnect.intuit.com/support/en-us/help-search?filter=Lacerte+Tax&filter=Lacerte+Tax+Planne...

NOTE: Maybe @IntuitGabi can get the 1st item listed either recovered or removed from this search. Broken links are still lingering how many years after the conversion?