There used to be a way to contact support directly through the software without calling. You could even attach a client file for support to check the problem. Is this feature gone? Calling support resulted in spending two hours trying to fix the problem with my computer. When I have the identical problem that is on a second standalone computer, I strongly suspect the problem is not my computer or the installation that I just updated on both. The problem is the update. I agree there needs to be a better way to communicate directly with support besides having to post on a user forum.