That is total B/S from tech support - what a crock!

Top menu bar - 18 icons over is one that looks like an open desk calendar.  Play with it a bit; I'm too slammed right now to talk you thru how to use it/the ins & outs - but I've used it for decades to print appointments on organizers.

It tracks by client number & follows that number for infinity - so be sure you have client numbers set the way you want them.

I can help you next week.