I do not experience that problem. You mentioned "re-load". How did you do that? 

I would use 2021 Lacerte Web Setup (not use the in product update.)

If that fails try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... Especially the FORCE feature that does more that just "re-load".