Eaglelion
Level 2

I have the same issue, receive a pop-up that my license had to be updated and then next day - any client file, any tax type, whether already e-filed or on extension I could not view forms or diagnostics without authorizing a REP fee.  I spent 7 hours+ today on the phone - asking what triggers the counter and which files are are part of the 300 - no ability to provide - and they said Lacerte could not disable this - without saying it - basically will have to request credit.  I said since Lacerte is indicating to me that I've gone over 300 then I should know which ones so then I know which ones to request credit for.  They have no way of providing.  It was the spiderman meme - I spoke to Billing - they said Tech.  I spoke to Tech - they said Billing - no good answers.  Really unbelievable that this glitch even exists.  I'll call Monday but if there is any one that can help in this matter @IntuitTracy @IntuitBettyJo 

Exhausted (7 hours on phone today with 6 different folks)

 

Michael G

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