I apologize for the belated response. Thanks for posting back! 

I'll take responsibility for the delayed communications on the outage early Monday morning, @abctax55. There were a few program errors we were looking at during that time. The latency you most likely experienced was due to a temporary misconnection with a third-party server, it was a bit out of our hands.

As for your comments @MtnTaxMan, I collected your feedback and will review it. 
Lacerte Idea Exchange is where program enhancements are submitted. Thank you for taking the time to write these out and thank you for the compliments as well, I'll be sure to pass it along.