romeo2
Level 1

Is anyone else noticing that their bundle usage is calculating incorrectly?

I filed 4 tax returns, and the green ticker in the bottom corner says that I've used 11 returns.

One of them went up when I downloaded new ACK information when the return was sent to the IRS (i.e. it charged me once to send the e-file information to Lacerte it and a 2nd time to send it from Lacerte to the IRS).

It also says that if you change the address on a tax return it will trigger a usage. That makes no sense. If a taxpayer moves, that doesn't mean that they now have to file multiple returns.

I think the programmers at Lacerte messed this up pretty bad. 

Can someone at Lacerte help fix this?

 

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