I just called in, been a user for countless number of years- first named partner of the firm, the online administrator, initially set up Lacerte, etc... They refused to talk to me because somehow someone else's email address is the contact. I can remove every user, including the name of the person they have listed as the contact, but for some reason still won't talk to me. Been 1hr 25 min on hold so far. The customer support has gone down hill...